Vacation rental maintenance questions
You cannot fix a wobbly chair from out of town. Here is who does what, and how you hear about it.
Maintenance questions and answers
Who does the repair work at my rental?
The cleaner on the visit does anything a screwdriver can fix, like a wobbly chair, plus air filters and lock batteries. Our maintenance staff take the more technical jobs, and contractors we engage do the specialist work, arranged by us and reported to you.
How does a maintenance request start?
At every turnover we check lights, appliances, faucets and toilets, and a guest concern can also start a request. Anything not working is documented and reported to you.
Do I have to find my own contractors?
No. Anything more technical than a screwdriver fix goes to our maintenance staff or a contractor we engage, so you deal with one team.
Do you look after the outdoor areas?
Yes. Outdoor areas are looked after on the visit, and air filters and lock batteries are changed as needed.
What happens when a guest has an urgent concern?
It gets quick attention from our team, and whatever we find is documented and reported to you.
Still have a question?
See the Vacation rental maintenance page, browse all our FAQs, or ring 501-359-5556.