Questions hosts ask us

Short answers to what hosts ask us most. If yours is not here, call 501-359-5556 or book a call.

Questions by service and area

Remote owners

Do I need to be in town?

No. We are owners too, with rentals we cannot drop in on, so the service is built for remote owners and managers. We schedule from your calendar, document what we find and confirm each turnover.

Who restocks toilet paper and supplies?

We do. We handle inventory and restocking, including toilet paper, supplies and guest amenities, so you never have to make a trip.

What if something needs fixing?

We handle approved minor tasks during the visit. Larger repairs are coordinated through our maintenance team or a contractor we engage, and we tell you about it.

Do you change air filters and lock batteries?

Yes, as needed. We also look after the outdoor areas.

Quotes and pricing

How do I get started?

Book a call or ring us and we will talk through your rental. We confirm the details with you before anything is booked.

Why does the website not show prices?

Every rental is different, so we scope your property first, then give you a firm quote. Pricing is flat-rate per turnover, and supplies are billed at cost with no markup.

What is included in a cleaning?

It depends on the service. Turnover cleaning covers the inspection, the clean, linens, restocking and staging. Each service page lists what is covered, and we go through your property with you before we quote.

Services and areas

What does UniqClean clean?

We clean and turn over short-term rentals and vacation rentals in Arkansas and Texas.

Where do you work?

We work in Hot Springs, Hot Springs Village, Little Rock, San Antonio, the Texas Hill Country and Fredericksburg.

Supplies and access

Do you provide your own cleaning supplies?

Yes. We bring our own equipment and supplies. If you would rather we use yours, just say so.

Do I need to be there for a turnover?

No. Most of our clients manage remotely, and we confirm after each turnover that the property is ready for arrival.

Scheduling

Can I get a same-day or last-minute booking?

Yes. Last-minute bookings, late check-outs, early check-ins and back-to-back reservations are all part of the job.

Will the cleaners arrive at the scheduled time?

Yes. If something holds us up, we tell you straight away.

Quality

What if I am not satisfied with the quality of the service?

Tell us right away and we will make it right.

Still have a question?

Book a call and ask us directly, or ring 501-359-5556.