Turnover cleaning questions

Straight answers about what happens at your rental between guests, from the walk-through to the final check.

Turnover cleaning questions and answers

What does a turnover inspection cover?

After check-out we walk through the rental and look the place over. We document any damage, note items guests left behind, and check lights, appliances, faucets and toilets so anything not working is reported to you.

Who inspects my rental at each turnover?

Your House Manager. They build the checklists for your rental, inspect every turnover and do a final quality check before the next guest arrives.

What gets cleaned in each room during a turnover?

Every room is cleaned to a written checklist. We dust high then low, vacuum and mop, empty wastebaskets and sanitize light switches and doorknobs. Bathrooms and the kitchen are scrubbed and disinfected, and beds are made up hotel style with clean linens.

How does restocking work on a turnover?

We handle inventory and restocking on every turnover. Toilet paper, supplies and guest amenities are replaced, and kitchen basics like coffee, tea and sugar are restocked, so you never have to make a trip with a bag of supplies.

How are turnovers scheduled around my bookings?

We work with your reservation or property management system, so cleans get scheduled without you chasing us. Ask us which platforms we support when we talk.

What do remote owners see after each turnover?

We tell you about any damage, anything guests left behind and anything that is not working, and we confirm after each turnover that the property is guest-ready, so you never have to call and ask.

Which add-ons can I ask for with a turnover?

Window cleaning inside and outside, outdoor furniture, fire pit and kayak checks, furniture or carpet treatment, pressure washing, grill cleaning, welcome gifts, key exchange and mid-stay cleans. We quote them with the turnover and tell you which ones we offer in your market.

How am I billed for turnovers?

Automatically, at the end of each billing cycle.

Still have a question?

See the Vacation rental turnover cleaning page, browse all our FAQs, or ring 501-359-5556.